Sales and Service Assurance Officer at Ralds and Agate

Ralds & Agate – Our client, a provider of Information security services and solutions, is recruiting to fill the position below:

Job Title: Sales and Service Assurance Officer

Location: Lagos
Employment Type: Full-time

Job Description
The ideal candidate will be responsible for:

  • Developing & maintaining both new & old business/sales opportunities to boost the company’s revenue & profitability. and
  • Ensuring customer experience & outcomes are top-notch and achieved.

The Profile

  • First degree in Computer Science, Social Science, or any related field. (M.Sc. is an added advantage)
  • Minimum of 5 years’ experience handling the Sales, Customer Experience/Service, Relationship Management functions of a reputable service-oriented company (prior experience working with a company in the IT industry will be an added advantage).
  • Proven track record handling all daily service management or performance issues for customers and ensuring the company’s services meet the customers’ goals.
  • Prior experience preparing business proposals, presentations & documents.
  • Must Possess good stakeholder & relationship management skills in order to meet or possibly exceed customer expectation thus enhancing their experiences.
  • Demonstrated ability developing, implementing and managing SLAs for assigned services and ensure delivery of service to agreed levels.

Application Closing Date
7th April, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online

More Information

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