POS Deployment Officer at Alister Greene Limited

Alister Greene Limited – Our client is an innovative agent banking solution with the mandate of driving financial inclusion in under-banked and under-served communities around Nigeria and Africa.

They are recruiting to fill the position below:

Job Title: POS Deployment Officer

Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities

  • Ensure that all terminals assigned for deployment are promptly and professionally delivered to customers within agreed SLAs, with evidence of duly completed deployment forms.
  • Ensure all POS terminals have a clear Customer Hotline sticker to report any support related incidents.
  • Promote to customers the Hotline timely resolution of all customer requests or queries.
  • Adhere daily to the uploaded roadmap on POS data system for customer visitation within the route; Upload all merchant visitation report through the authorized channel(s)
  • Ensure he/she visits and supports all assigned merchants every month and ensures their POS terminals are working satisfactorily 24/7 in line with agreed Bank SLAs (Minimum 85% Active ratio)
  • Ensure prompt resolution of all escalated incidents from Regional Support Supervisor/Relationship Officers/Contact Center with detailed resolution feedback and Test Transaction Receipt (TTR)
  • Liaise with the Regional Support supervisor and Business Development Management team to drive re-activation of inactive terminals in the assigned route and to improve the ratio of Deployed vs. Active terminals
  • Ensure the retrieval/replacement of faulty terminals as approved by the Bank/ Regional Support Supervisor and that each terminal retrieval form is duly completed and acknowledged by the customer

Requirements

  • A Bachelor’s Degree with minimum of 2+ years business experience in financial services or fintech industries.
  • Must be able to drive a motorcycle
  • Must have a valid riders permit
  • Must be conversant with island roads and its environs
  • Must have a working android phone.

Salary
N45,000 – N60,000 monthly.

Application Closing Date
3rd March, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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