Hotel Operations Manager at Divine AG Solutions Limited

Divine AG Solutions Limited (RC 1243335) was incorporated in 2015 to provide recruitment and outsourcing services in accordance with the terms agreed between us and our clients.

Our goal is to meet the needs of our clients ranging from individual clients, government parastatals, corporate organizations, manufacturing companies, public sectors/organizations, hotels, churches as well as multinationals companies and corporations.

Divine AG Solutions Limited is built around core business values – Integrity, Reliability, Availability, and Professionalism. We empower our candidates to be the best they can be with the intention of providing our clients with the most competent and talented employees.

We are recruiting to fill the position below:

Job Title: Hotel Operations Manager

Location: Lagos Mainland, Lagos
Employment Type: Full-time

Duties

  • Fully responsible for all aspects of all departments.
  • Support and work with all Head of Departments in all aspects of running the hotel.
  • Ensure the premises are in operative condition as per category of the staffto receive & serve the guests.
  • Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, feedback and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to MD
  • Ensure SOP implementation in all departments and check the same during routine operational checks.
  • Monitor the purchase / indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
  • Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, parstock levels, expiry etc) with the F & B Manager & Chef.
  • Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
  • Inspecting all departments for SOP implementation.
  • Inspecting all department with their respective Manager’s for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
  • Monitor the co-ordination between all departments for smooth & efficient operations.
  • Assessing and reviewing customer satisfaction and service recovery process.
  • Meet all dept. heads to review & train the staff to upkeep the human capital.
  • Identifying staff learning needs and assisting with development
  • Conduct weekly / Daily meeting with marketing staff for enquiry & follow up to growthe business.
  • Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.
  • Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
  • Responsible for the overall management of the operation of the hotel.
  • Any other duties assigned.

Salary
NGN80,000 – 120,000 / Month.

Application Closing Date
2nd April, 2021

How to Apply
Interested and qualified candidates should send their CV to: divineagsolutionsltd@gmail.com using the Job Title as subject of the email.

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