Hostess at Grand Pela Hotel and Suites

Grand Pela Hotel and Suites, Abuja, managed by Premium Swiss Hotels & Resorts Zurich-Switzerland, is a luxury 4Star hotel located at the residential area in Durumi, near American International School, Abuja. The Hotel is 30 minutes’ drive to/from Nnamdi Azikiwe International Airport and 15 minutess from the city Centre of Abuja.

We are recruiting to fill the position below:

Job Title: Hostess

Location: Abuja
Employment Type: Full-time

Responsibilities

  • Greet guests, escort them to their seats or waiting areas, and present them with menus and wine lists
  • Assign guests to tables suitable for their needs
  • Direct guests to coatrooms and waiting areas such as lounges
  • Ensure guests are seated promptly, be attentive at all times to guests seated in waiting areas or lounge
  • Inspect dining and serving areas to ensure cleanliness and proper setup
  • Explain how various menu items are prepared, describing ingredients and cooking methods
  • Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and guests’ concerns are addressed
  • Receive and record guests’ dining reservations
  • Supervise and coordinate activities of dining room staff to ensure that guests receive prompt and courteous service
  • Speak with guests to ensure satisfaction with food and service, and to respond to complaints
  • Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety
  • Check with guests to ensure that they are enjoying their meals and take action to correct any problems
  • Explain how various menu items are prepared, describing ingredients and cooking methods
  • Inform guests of daily specials
  • Present menus to guests and answer questions about menu items, making recommendations upon request
  • Describe and recommend wines to guests
  • Serve food and/or beverages to guests; prepare and serve specialty dishes at tables as required
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware
  • Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
  • Stock service areas with supplies such as coffee, food, tableware, and linens, fill salt, pepper, sugar, cream, condiment, and napkin containers, etc.
  • Take orders from guests for food or beverages when necessary
  • Prepare checks that itemize and total meal costs and sales taxes
  • Present bills, accept payments, operate cash register
  • Prepare cash receipts after establishments close, and make bank deposits
  • Maintain personal health and sanitation standards (wash hands when using restroom, etc.)
  • Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety.

Requirements & Skills

  • High School Diploma or equivalent desired
  • 1 – 4 years experience
  • Must be 18 years of age or older
  • Knowledge of principles and processes for providing guest and personal services; this includes guest needs assessment, meeting quality standards for services, and evaluation of guest satisfaction
  • Performing for people or dealing directly with the public. This includes serving guests in restaurants and receiving guests
  • Good oral and written communication skills
  • Mature judgment and professionalism in handling all matters
  • Ability to read and understand information and ideas presented in writing
  • Good problem solving skills.

Application Closing Date
5th March, 2022.

Method of Application
Interested and qualified candidates should send their CV, Cover Letter and a Picture to: ivyk2k2@yahoo.com using the Job Title as the subject of the email.

Note: This position is open to Females only.

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