Head, Agency Banking & VAS at Deloitte Nigeria

Deloitte Nigeria – Our client, a trusted provider of secure & innovative Digital Payment Products and Solutions in the Financial Technology industry, is currently recruiting to fill the below:

Job Title: Head, Agency Banking & VAS

Location: Nigeria
Employment Type: Full time

Job Purpose

  • To effectively develop and grow the agent network and the agency banking and Value-Added Service (VAS) business line.

Key Responsibilities / Accountabilities

  • Continuously develop and implement expansion and growth strategy for Agency Banking and VAS business lines
  • Identify market trends for all business lines.
  • Responsible for providing clients’ feedback and suggestions to the product development team to enhance product development/improvement process to ensure that the Company delivers unique, superior products and services that differentiated within the marketplace and deliver benefits and value to the customer.
  • Carry out competitors’ analysis for review.


  • Source and win Financial Inclusion projects in Nigeria.
  • Prepare an annual work plan with clear targets for agents’ recruitment and revenue for the department.
  • Implement the Agency Banking strategy in line with company’s overall strategy including drawing and implementing the Agent recruitment and training programme as per agency banking annual work – plan.
  • Onboard new and grow the agent network of the company.
  • Sign-up and increase the B2B client-base.
  • Developing and leading initiatives to grow and sustain the departmental business lines profitability.
  • Evaluating agency channel processes and procedures from time to time for improvement of more efficient operations, compliance, better controls and user-friendly.
  • Ensure the annual agent onboarding target is met.
  • Ensure the annual BVN & Account opening target is met.
  • Manage relationship with the company’s B2B clients for VAS business lines.
  • Preparation and presentation of business proposals to clients.
  • Responsible for acquiring and working with customers to negotiate contractual relationships and ensure the Company achieves a win/win situation.
  • Work with the Product management team to carry out market product and intelligence to ensure the organization remains competitive in the industry.
  • Responsible for working with regional leads to set priorities, deliverables and ensure that regional/state targets are delivered.
  • Work closely with the IT department to ensure agent transaction systems are up and running all the time.
  • Carry out business risk assessments and institute controls in place to mitigate the risks, monitor compliance and safe operations of the agents by carrying out periodic visits.
  • Attend conferences, meetings and key clients’ functions to generate business leads and raise awareness.
  • Develop strategic relationships to help grow the Company’s network and business.
  • Prepare and present to management a report on performance of the agent banking & VAS business lines as and when due or required.
  • Work with the finance team to prepare the annual business development departmental budget.
  • Ensure cost in kept in line with budget.
  • Ensure all regulatory/compliance reports (e.g SANEF reports) are submitted as and when due.


  • Provide visible leadership to the agency banking & VAS team.
  • Set clear, realistic and measurable target for the different state/reginal heads and VAS business development officer.
  • Ensuring that business objectives are delivered through a highly motivated and engaged team.
  • Recruitment and development of the agency banking & VAS tea


  • Bachelor’s Degree in any discipline.
  • At least 5 years’ experience in a similar role in a reputable fintech, Mobile Money Operator firm, or in a sales role of which 4 years must be in a managerial / leadership role.
  • Additional qualifications will be an added advantage.
  • Excellent understanding of any local language (Hausa, Ibo or Yoruba) & Agent network management.
  • Good knowledge of local terrain/geography and understanding of business landscape (regulatory, legal & policy frameworks) that govern mobile payments/electronic payments & agent networks in Nigeria.
  • Strong Interpersonal skills.
  • Good Communication skills – verbal and written.
  • Problem analysis and solving skill.
  • Strong Business intelligence skill
  • Good knowledge in MS Office.
  • Ability to work under time constraints and adapt to change

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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