Guest Service Agent at Ultra Modern Hotel

An ultra modern Hotel in Akure, Ondo State, is currently recruiting suitable candidates to fill the position below:

Job Title: Guest Service Agent

Location: Akure, Ondo
Employment Type: Part-time

Responsibilities

  • Greet hotel guests; answer any questions or concerns.
  • Deliver excellent customer service, at all times.
  • Assist in keeping the hotel reception area clean and tidy, at all times.
  • Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
  • Operate computer programs and multi-line phone systems
  • Maintain guest records and book reservations
  • Complete basic cashier and bookkeeping responsibilities
  • Contact necessary staff to solve problems when challenges arise, ensuring guest comfort.
  • Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities.
  • Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.
  • Conduct regular security checks throughout the day and report any security issues to the manager.
  • Report any maintenance issues immediately to the manager, including all furniture, fittings and equipment.

Requirements

  • Candidates should possess a BA / OND / HND qualification with 1 – 2 years work experience.
  • Significant work experience handling guest service responsibilities, preferably in a hotel/reception setting
  • Strong working knowledge of the Microsoft Office Suite and all other relevant computer programs
  • Excellent written and verbal communication skills;
  • Fluent in English
  • Proactive approach to dealing with issues that may arise.
  • Highly organized, able to multitask and prioritize and work under pressure.
  • Single

Salary
N15,000 – N20,000 monthly.

Application Closing Date
17th December, 2021.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: towlabsuites@gmail.com using the Job Title as the subject of the email.

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