An ultra modern Hotel in Akure, Ondo State, is currently recruiting suitable candidates to fill the position below:
Job Title: Guest Service Agent
Location: Akure, Ondo
Employment Type: Part-time
- Greet hotel guests; answer any questions or concerns.
- Deliver excellent customer service, at all times.
- Assist in keeping the hotel reception area clean and tidy, at all times.
- Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
- Operate computer programs and multi-line phone systems
- Maintain guest records and book reservations
- Complete basic cashier and bookkeeping responsibilities
- Contact necessary staff to solve problems when challenges arise, ensuring guest comfort.
- Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities.
- Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.
- Conduct regular security checks throughout the day and report any security issues to the manager.
- Report any maintenance issues immediately to the manager, including all furniture, fittings and equipment.
- Candidates should possess a BA / OND / HND qualification with 1 – 2 years work experience.
- Significant work experience handling guest service responsibilities, preferably in a hotel/reception setting
- Strong working knowledge of the Microsoft Office Suite and all other relevant computer programs
- Excellent written and verbal communication skills;
- Fluent in English
- Proactive approach to dealing with issues that may arise.
- Highly organized, able to multitask and prioritize and work under pressure.
N15,000 – N20,000 monthly.
Application Closing Date
17th December, 2021.
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: email@example.com using the Job Title as the subject of the email.