Graduate Contact Center Advisor (Sales) at Renmoney

Renmoney – We are a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experiences.

We are recruiting to fill the position below:

Job Title: Contact Center Advisor (Sales)

Location: Ikoyi, Lagos
Employment Type: Full-time
Department: Contact Center

The Position

  • The Contact Center Advisor carries out all activities relating to telephony, online and virtual sales, acquire new customers and retain existing customers for the bank whilst representing the brand positively.

Responsibilities

  • Meet required financial targets/sales budgets.
  • Meet performance, KPIs, service level, quality standards, and customer satisfaction rates/standards.
  • Receive customer interactions (calls, email, chat, etc.) and attend to customers using the required scripts.
  • Obtain customer information and determine eligibility of customers by comparing information received with requirements.
  • Provide correct and complete information to customers on the organization’s products and services.
  • Make outbound calls to customers and potential customers.
  • Receive and resolve customer enquiries, requests, and complaints within stipulated SLAs.

Requirements

  • Bachelor’s Degree in any field
  • 0 – 2 years experience

This job is perfect for you if you:

  • Enjoy working in a fast-paced environment
  • You are self-motivated and demonstrate a sense of ownership
  • Possess excellent interpersonal skills
  • Possess relationship building, negotiation, problem-solving and troubleshooting skills.

You will not enjoy this job if you:

  • Work best in structured, hierarchical settings
  • Require clear, pre-set deliverables and constant direction
  • Are used to working in/with a large team.

What is in it for you

  • You’ll work on solutions to complex, real-world challenges with tangible social and economic impact.
  • You will receive competitive compensation and work with passionate teammates in a flat, performance-driven culture.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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