Customer Support Engineer – NES (North) at a Telecommunication Company – MacTay Consulting (6 Openings)

MacTay Consulting – Our client, one of the major actors in the telecommunication sector is recruiting to fill the position below:

Job Title: Customer Support Engineer – NES (North)

Locations: Kaduna, Kano, Katsina, Nasarawa, Sokoto and Zamfara
Employment Type: Full-time

Core, Essential Responsibilities

  • Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy. This includes individual contributions and recommendations to improve existing business project/initiative.
  • Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
  • Build and maintain relationship with key state/local government officials and other political influencers.
  • Sustain the right organizational culture and behaviors by demonstrating the vital behaviours every time.

Duties

  • Manage Enterprise customer for technical perspectives
  • Manage NES contractors
  • Manage internal stakeholders

Creativities (improvement/innovation inherent):

  • Ability to leverage relationships in ensuring set targets are achieved on time and within cost
  • Ability to harness skills for problem solving and management of unconventional situations.

Requirements
Education:

  • First Degree in Engineering or Science related discipline
  • Numerical/data analysis skills

Experience:

  • Minimum of 3 years working experience in data processing, data analysis, and data presentation space/field
  • Proficiency in the use of Microsoft Excel, Power BI, SQL or related database management application and MS Power Point
  • Good customer and service management experience including stakeholders engagement, vendor management, problem management, data analytics using visualizations.

Training:

  • Report Writing and presentation.
  • Microsoft Office Suite.
  • Time Management.
  • Emotional Intelligence.
  • Vendor Governance.

Functional Competencies:

  • Stakeholder engagement
  • Ability to work and deliver under pressure
  • Interpersonal skills
  • Communication Skills (Oral & Written)
  • Analytical skills
  • MS Word,
  • MS Excel, & MS Power point
  • Record keeping
  • Document Management
  • Quality Policy
  • Quality assurance/Quality Control.

Application Closing Date
10th March, 2022.

Method of Application
Interested and qualified candidates should send their CV to: kamaldeen.adebayo@mactay.com using the Job Title as the subject of the mail.

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