Customer Service Agent (Hausa) at BeeBeejump International Limited

Beebeejump is a Renewable Energy company specialized in providing efficient and affordable electricity at different scale. We meet the electricity needs of household and all strata of businesses through our Pay as you go structure, improving quality of life and providing access to 24/7 electricity.

We are recruiting to fill the position below:

Job Title: Customer Service Agent (Hausa)

Location: Ikeja, Lagos
Employment Type: Full-time

Job Purpose

  • To help customers with complaints and questions
  • Give customers information about products andservices
  • Take orders, and process returns by helping customers understand the product and answering questions about their reservations for a better company image.

Principal Duties and Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customersat all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide

Performance Indicators

  • Quality of services rendered.
  • Turnaround time for all deliverables.
  • Error rate on assigned tasks.
  • Speed and accuracy.
  • Satisfaction level of Sales Staff, customers and other stakeholders.

Application Closing Date
20th March, 2022.

Method of Application
Interested and qualified candidates should send their CV to: HR@beebeejump.com using the Job Title as subject of the email.

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