Community Manager at MANO Africa

MANO Africa is Africa’s first Integrated Grocery E-shop with your local flair.

We are recruiting to fill the position of:

Job Title: Community Manager

Location: Lagos
Employment Type: Full time

Description

  • We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you. Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content.
  • You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.
  • Ultimately, you should be ab MANO Africale to act as the face and voice of our brand and manage all community communications.

Responsibilities

  • Set and implement social media and communication campaigns to align with marketing strategies
  • Provide engaging text, image and video content for social media accounts
  • Respond to comments and customer queries in a timely manner
  • Monitor and report on feedback and online reviews
  • Organize and participate in events to build community and boost brand awareness
  • Coordinate with Marketing, PR and Communications teams to ensure brand consistency
  • Liaise with Development and Sales departments to stay updated on new products and features
  • Build relationships with customers, potential customers, industry professionals and journalists
  • Stay up-to-date with digital technology trends

Requirements

  • B.Sc Degree in Marketing or relevant field
  • Proven work experience as a community manager
  • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
  • Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
  • Excellent verbal communication skills
  • Excellent writing skills
  • Hands on experience with social media management for brands
  • Ability to interpret website traffic and online customer engagement metrics
  • Knowledge of online marketing and marketing channels
  • Attention to detail and ability to multitask

Application Closing Date MANO Africa MANO Africa
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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