Customer Relationship Manager at Reposebay Human Resources Limited


pe: Full-time

Responsibilities
You will have the following responsibilities but are not limited to:

  • Answer incoming customer calls and handle general customer concerns.
  • Responsible for maintaining a customer-focused attitude and high level of professionalism by establishing a positive rapport with each customer.
  • Impact the company’s bottom line by problem-solving and focusing on activities that create lifetime customers.
  • Required to possess sound product knowledge which is critical for offering quick and accurate assistance to customers.
  • Will be responsible for operating CRM Software to achieve the following:
  • Collect data and track customers.
  • Engage website visitors by sending targeted emails/newsletters to leads & customers (Email Marketing) and targeted automation.
  • View and recover abandoned carts.
  • Create retention campaigns, from conceptualization through to analysis e.g Offer incentives via loyalty and referral programs.
  • Run scheduled surveys to engage customers and get valuable feedback about our services.
  • Continuously improve our company’s customer retention rate as well as the average order value and customer lifetime value.
  • Generate ideas to reward loyal customers/ appreciate Customers’ on their Birthdays.
  • Build E-Commerce reports to track business growth.

Requirements and Skills

  • Bachelor’s Degree / HND in Business Administration, Management or related field.
  • Minimum of 2 years experience.
  • Proven working experience as a Client Relations Manager and Customer Service Officer
  • Clear and persuasive communication skills
  • Empathy.
  • Friendly/warm personality.
  • Ability to use positive language.
  • Patient and attentive.
  • Problem-solving skills.
  • Self-control and patience.
  • Prior experience with CRM Software preferred eg Hubspot.

Salary
N100,000 monthly

Application Closing Date
9th February, 2023.

Method of Application
Interested and qualified candidates should send their CV to: bless.reposebay@gmail.com using the Job Title as the subject of the mail.

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