Commercial Operations Manager at American University of Nigeria (AUN)

• The Commercial Operations Manager is charged with the responsibility of managing the day-to-day commercial operations as well as the internal and external business interactions, operations, and processes of the University.
• The duties shall include but NOT limited to developing new strategies to increase revenue or improve customer satisfaction.
• These strategies might include creating new product offerings, improving existing products or services, or finding ways to streamline processes to make them more efficient in accordance with the policies and procedures of the American University of Nigeria.

Detailed listing of Responsibilities

• Review financial strategy (including the use of profits and Reserves) and make recommendations where appropriate.
• Produce and analyze year-end financial accounts; liaise with the internal auditors and determine a more cost-effective way of managing the University’s business operations.
• Review, update and implement existing internal financial systems and introduce new systems and controls where appropriate.
• Negotiate rentals and contracts with internal and external clients.
• Recommend rental charges to manage based on the current market rate and other needful parameters.
• Liaise with concerned departments to get data for rental pricing and price basis.
• Collaborate with other departments on applicable rental negotiations i.e., events, IT, housing, etc.
• Liaise with the legal office for contract processes and local/federal regulations for business activities.
• Monitor the trend in rentals within the region and industry to report significant changes requiring management decisions for action.
• Manage the data for the operating expenses and costs associated with client service develop and implement new methods of operating commercial facilities to increase efficiency and improve and maintain business relations.
• Manage client relationships, identifying opportunities for new contracts.
• Negotiate Terms & Conditions with clients.
• Manage multiple proposals simultaneously.
• Manage records and files of the clients.
• Perform any other duties as assigned or delegated.