Business Operations Analyst at the Concept Group

• Business Operations Analyst is responsible for developing operational KPIs and ensuring all process and polices are understood and adhered to by all stakeholders.

Duties & Responsibilities

• Create and monitor Operational KPI’s of process owners.
• Effectively communicate newly developed process/policies to the necessary stakeholders
• Help drive the implementation of all process and policies across all sales related unit
• Work directly with stakeholders to create implementation plans and complete milestones
• Work with learning and development to organize trainings for staffs to help them better understand business processes and policies
• Independently implement, administer and evaluate day-to-day activities across all sales related departments
• Identify and execute given tasks and objectives, making recommendations that impact policies and processes
• Review analyzed data to explain trends; formulate and evaluate alternative solutions
• Analyze and interpret policies; review and implement procedures for program or function
• Give optimal reports and escalate when necessary.