Business Manager at Phillips Outsourcing Services Nigeria Limited

• Stay focused on productivity levels and closely monitor, analyse and report results of operational excellence.
• Orchestrate the day-to-day process flow of operations with focus on execution of standard operating procedures to ensure customer satisfaction and increase volumes and files handled by each operational headcount.
• Overall management and supervision of fleet maintenance work – preventive, routine and corrective repairs.
• Liaise with Audit & Compliance (AC) to set and maintain Company-set safety standards while ensuring that Staff in the BU are educated on the same and comply.
• Ensure full availability of trucks needed for operations & keep vehicle downtime at its minimum.
• Prepare, monitor, and control set budgets and inventory.
• Develop cost control and cost reduction strategies to ensure that budgeted profit target is met.
• Monitor and approve truck sourcing from 3rd party suppliers when needed.
• Liaise with the Technical/Maintenance Supervisor to ensure trucks are available for the routine/maintenance services.
• Ensure truck preventive maintenance and service records are intact and complete.
• Coordinate all off-site breakdowns.
• Test and close-off repair jobs to ensure repairs are satisfactory before final payments are made to 3rd party Suppliers.
• Review and develop systems/procedures to improve operations and efficiency within the BU.

Performance Management Responsibilities:

• Attend relevant trainings and professional examinations for continuous improvement.
• Monitor, analyse and report service levels, customer feedback and conduct customer satisfaction surveys.
• Engage AC to document non-conformities using CAR procedures and work towards accreditations, attestations and Certifications, as decided by the Board.
• Evaluate skill levels and manage our “Human Capital” on the basis of key performance indicators.
• Recommend or develop relevant trainings to address skills gap and allow for continuous improvement.
• Work with members of the various BUs and HR to ensure participation in industry-related/ useful trainings for continuous improvement.
• Ensure that the following reports are completed, signed off or sent out when due: Total Fleet Report and Fleet Availability Report.

Strategic Responsibilities:

• Take financial leadership of price positioning Company’s services;
• Drive supplier negotiations to achieve more favorable buying terms in everything we procure and risk manage the BU prudently towards solid profitable growth.
• Develop strong commercial relationships with customers to build loyalty.
• Promote Creseada and educate our target audiences through our external newsletter.
• Collaborate with Support Functions and other Business Units to create value for your Business Unit.
• Stay focused on productivity levels and closely monitor, analyze and report results of operational excellence.
• In product development, seek financial and operational benefits, customer loyalty and new potential revenues.
• Management of all 3rd party providers (Maintenance/Transport/ Value-added services) through Supplier audits with the purpose of maximizing operational efficiency while minimizing costs.
• Handling escalations affecting key operations to ensure prompt resolution.
• Liaise with and maintain good working relationships with transport Authorities (LASTMA, VIO, FRSC, etc.).
• Keep abreast of Government regulations as it relates to the Transport Sector.
• Closely work with all BUs and Support Functions in order to achieve the set goals of the Company.