Action Against Hunger is the world’s hunger specialist and leader in a global movement that aims to end life-threatening hunger for good within our lifetimes. For 40 years, the humanitarian and development organization has been on the front lines, treating and preventing hunger across nearly 50 countries. It served more than 21 million people in 2018 alone.
We are recruiting to fill the position below:
Full time Jobs
Support the MEAL Officer to develop monthly accountability work-plans from the work-plans of other units;
Ensure through a systematic way that during distributions, helpdesk/information table are established to the community members to answer beneficiary comments/questions;
Support the entry of complaints into the Action Against Hunger’s complaints and feedback database;
Prepare bi-weekly reports showing the various categories of complaints and the status of the complaints;
Lead in the handling of the Action Against Hunger’s toll-free lines;
Support training sessions of relevant staff members to support and ensure quality implementation of accountability mechanisms and information provision plans;
Support coordination of FSL, WASH, and Health and Nutrition projects monthly, quarterly, biannual and annual reviews and reports as required;
Participate in dissemination of program information to communities, beneficiaries, and other stakeholders through a regular feedback mechanism;
Support the management of the beneficiary complaints and feedback mechanism database;
Update shared drive and project team space with program monitoring documents regularly;
Facilitate the reporting and resolution of all FCM-related information;
Ensure complaints are close within appropriate time-frame;
Support Accountability team for complaint resolution (such as proxy update).
Bachelor’s Degree in Management, Social Research, Development Studies or a related field;
Minimum of 1 year of relevant experience in developing and maintaining accountability and learning activities;
Knowledge of accountability especially feedback mechanisms concepts and international humanitarian quality standards;
Fluency in English and at least one local language (especially Hausa, Fulani and Kanuri, both written and spoken skills);
Previous experience in handling feedback mechanism;
Previous experience of working with NGOs;
Proven interest & commitment to humanitarian and development principles and demonstrable understanding of conflict/post-conflict development contexts.
Our employees enjoy a work culture that promotes diversity and inclusion
Action Against Hunger provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, gender, national origin, age, disability or genetics.
Other benefits include but not limited to 100% health care coverage, free and direct access to Cross Knowledge e-learning platform.
Women at ACF are entitled to benefits such as maternity leave, compassionate leave for a hospitalized child and creche facilities for babies and toddlers.
All candidates MUST ensure they answer all the questions asked for this application. Failure to do so means candidates will not be considered for the process.