Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.
We are recruiting to fill the position below:
Account Configuration Associate
Full time Jobs
We are looking for an account configuration associate who will assist in setting up and configuring both enterprise and SMB merchants’ accounts.
Reporting to the Account Configuration Manager, you will play a key role in ensuring customer satisfaction and enhancing the customer experience.
Assist in configuring merchant accounts including (MCC review & MID creation) according to specifications
Collaborate with other teams to understand and implement customer requirements
Maintain accurate records of all account configuration activities
Participate in team meetings and training to stay updated on product changes and developments
Contribute to the improvement of account configuration processes
Support the Account Configuration Manager in meeting team KPIs and objectives
Bachelor’s Degree in Business, IT or a related field
Minimum of 3 years of experience in an account management or customer service role, preferably in the payment industry
Excellent attention to detail and problem-solving skills
Strong communication and interpersonal skills
Ability to work effectively in a fast-paced, dynamic environment